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Terms, Privacy, Returns


Paisley Plush reserves the right to change its policies from time-to-time at their own discretion by updating this page. You should check this page at the time to ensure that you are happy with any changes.

General Obligations

Paisley Plush will deliver the goods as specified. The customer shall provide payment for the goods prior to dispatch. Paisley Plush reserve the right to decline any order without reason being given.


Descriptions and Specifications

Whilst every effort is made to ensure that colours displayed are a close representation, slight variations in the actual goods may occur.

We aim to list all products with truthful and honest descriptions. If more information is required on our products prior to purchasing, please contact us.


We accept payments via PayPal and most major credit/debit card providers. Paisley Plush operates through a secure payment system, and provides a safe portal for paying for goods online. Once payment has cleared we will aim to dispatch goods within 1-2 working days, and we will always inform customers if orders will take any longer than this (such as when we are experiencing very busy periods).


All prices shown on this website are quoted in pounds sterling (sales will be charged in your local billing currency by your credit card provider).


Mainland UK: £1.00 for First Class Post (estimated delivery 1-3 working days);

and £0.75 for Second Class Post (estimated delivery 2-5 working days).
Rest of World: £2.50 (estimated delivery 5-15 days from dispatch).

* Reference to "Free Postage on 2 or more cards", applies to 2 or more cards being purchased in the same transaction, for the UK only. We will automatically apply free postage to all UK orders that are over £5.00 at the Checkout.

Products will be dispatched by Royal Mail, or standard Airmail within 1-2 working days of ordering. Postal prices will be calculated at the checkout. In the case of non-delivery within the UK please wait 10 days from the date of your order in case it has been delayed, and 21 days for outside the UK.


Paisley Plush has tried to ensure that all information provided through this website is honest and accurate, however it accepts no liability for any inaccuracies, errors or omissions in the site through technical or other reasons. We reserve the right at any time and without prior notice to make changes and corrections to the material on the site. Paisley Plush does not guarantee the functions of the site will be uninterrupted or error-free, or that the site is free of viruses or other harmful components. You will be responsible for the entire cost of all necessary servicing, repair or correction.


This privacy policy sets out how Paisley Plush uses and protects any information that you give Paisley Plush when you use this website. Paisley Plush is committed to ensuring that your privacy is protected; and we will not supply or sell your personal information to any third parties, ever.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What We Collect

We may collect the following information:

  • Name

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers.


What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Paisley Plush Ltd, 1 Beechwood Close, Ascot, Berkshire, SL5 8QJ, U.K.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Every effort is made to make sure your goods arrive in perfect condition, please contact us if anything is damaged in transit. We only offer refunds or exchanges for damaged goods; all other instances are non-refundable.

In the case of damaged goods please return the product, and contact us within 7 days of receipt by sending an email to or calling +447565299920

If your product is unavailable and you do not wish to wait till it is back in stock, then we will provide you with a full refund.

Customer Services & Support:

If you have any queries then please contact us at

Alternatively call us on +447565299920 Mon-Fri 9am-5pm GMT. Calls will be charged at your standard rate.

We will endeavour to respond to all your queries within 3 working days.

Our address if you wish to write to us is:

Paisley Plush Ltd.

1 Beechwood Close





All intellectual property rights existing in our designs and products (including any images, text and design of this website) are and will remain the property of Paisley Plush.

Any infringement of these rights will be vigorously pursued.

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